What is Odoo service and maintenance?

Odoo service and maintenance refer to the bug fixes, ongoing support, version updates, monitoring, and optimization of the system after the Odoo Implementation, which ensures the system stays stable, secure, and aligned with evolving business needs by covering bug fixes, performance tuning, version upgrades, module updates, and user support.

Why is service and maintenance important for Odoo?

Service and maintenance are essential to keep the system healthy. It keeps all the Odoo modules running smoothly, prevents unexpected issues and downtime, ensures features and compliance updates, helps adapt to business process changes quickly, and secures your Odoo system from threats and vulnerabilities.

What types of services are typically included in Odoo maintenance?

Odoo maintenance services usually cover: Bug fixing and error resolution, system performance monitoring, functional/technical support and user training, custom module enhancement or optimization, backup configuration and recovery planning, version upgrades and patch management, and security updates and access control reviews.

Does CandidRoot provide Odoo technical as well as functional support?

Yes, CandidRoot Solutions provides both technical and functional support for Odoo. Technical support covers server issues, code debugging, custom module fixes, integrations, performance tuning, and deployments. Functional support includes assistance with business workflows, user training, module configuration, and process improvements. We assign experienced Odoo consultants based on the issue type and module involved.

How much does the Odoo Support Services cost?

Our Odoo support services are flexible and can be provided on: Hourly basis (Time and Material model) at $20–$25 per hour, Monthly AMC plans (50 hours of support for $1250/month), and custom packages depending on modules, workflows, and SLAs. Let's connect to share a tailored pricing plan based on your needs.

What types of issues can Odoo Support Service resolve?

Our support service can resolve CRM, Sales, Purchase, Inventory workflow problems; invoicing or accounting errors; barcode scanning or POS issues; bugs in custom or third-party modules; system performance issues; migration conflicts; data import/export problems; and access control or audit settings.